 | Terms And Conditions |  |
| About Us Sedlescombe Organic Vineyard are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@englishorganicwine.co.uk].Our Contact details:Sedlescombe Organic VineyardHawkhurst Rd, Cripps Corner, ROBERTSBRIDGE, East Sussex , TN32 5SA, United Kingdom.Phone:+44(0)800 980 2884 Fax: Email: irmacook [at] englishorganicwine [dot] co [dot] ukFlat Rate Agricultural 4% on English WinesVAT 17.5% on Fruit Juices, Fruit Wines |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please note that Discounts (Rentavine.co.uk Club member's discounts and any other Special Discounts, Free bottles, etc.) promoted on our website will be applied at our office after receiving your order and before we process your payment. Our shopping system software is not able to apply these discounts at the time of purchase.In the event that a particular wine is no longer available we reserve the right to send an equivalent wine at no additional charge. |
| Shipping And Handling We accept Visa, Mastercard and Switch credit card payment. If you are shopping from outside the EU please check your local government guidelines on importation of alcoholic beverages.You may send your credit card information via our FREEfone +44 (0) 800 980 2884, by fax +44 (0)1580 830122, snail mail or over the Internet.We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.1. We ship packages of 1,2,6 or 12 bottles, or multiples thereof. 2. When shipping alcoholic beverages outside the United Kingdom special local conditions and alcohol taxes may apply . If in doubt, or if you require further information please contact us (sales@englishorganicwine.co.uk) and we may be able to help.3. Prices quoted are for delivery addresses within UK and include 17.5% VAT (Sales Tax). For delivery to some other countries VAT may be deductable.4. We ship in sturdy Post Office approved packaging. In the unlikely event that breakage occurs please refer to our Returns Policy.5. Rentavine.co.uk Club membership packs are sent by post. |
| Delivery Schedule TODAY: Place your order online.TODAY: Immediate confirmation by email. If your order was placed before 11am we despatch your order today and you should receive notification of despatch by email.NEXT WORKING DAY: If ordered after 11am, we despatch your order by overnight carrier and notify you by email.FOLLOWING DAY: Your order arrives at your door, or is received by the recipient of your gift.CHRISTMAS DELIVERY:- For guaranteed delivery (UK Mainland) before Christmas your order must be placed before 2pm on 22nd December.Orders received before 11am Mon.-Fri. will normally ship overnight UK Mainland for delivery the following day. Orders received outside of office hours will normally be shipped overnight on the next working day. At the most your order should be with you in 3 business days (UK Mainland) . Please notify us if it is not.Orders for delivery to EU countries are generally received in under 10 days. Please notify us if it is not. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait for the next production batch. |
| Tax Charges For English Wine orders no VAT is added. All other products orders are subject to 15% VATFor customers outside the UK you should click the exempt button to reduce VAT to zero . |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble money back guarantee. |
| Reaching Us If you need to reach us, please email us on irmacook [at] englishorganicwine [dot] co [dot] uk, alternatively, you can call on International +44 Freefone (0)800 980 2884 or fax us on or write to us at Sedlescombe Organic Vineyard, Hawkhurst Rd, Cripps Corner, ROBERTSBRIDGE, East Sussex , TN32 5SA, United Kingdom |
| Privacy Policy Sedlescombe Organic Vineyard do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
| Returns Policy 1. Please notify us of any breakages or discrepancies within 3 days of receipt of goods. Replacements or credit will dispatched immediately.2. If any of our products do not meet with your full satisfaction please return them for a full refund.3. If any of our products are found, after opening, to be faulty in any way please return the product for a replacement or full refund and refund of postage costs. It is important that wherever possible faulty product is returned to us so that we can have it proffessionally analysed to determine the cause of the fault. |
Sedlescombe Organic Vineyard, Robertsbridge, East Sussex, TN32 5SA, Tel: 01580 830715 |
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